Refund policy

Returns & Refunds Policy

At THE HAMPER CO, we take great care in preparing every order. Please read our returns policy carefully, as some items are exempt from returns due to their nature.

This policy complies with UK consumer law and does not affect your statutory rights.

Returns

If you are purchasing as a consumer (not a business), you have the right to return eligible items within 14 days of receiving your order, in line with the Consumer Contracts Regulations.

To be eligible for a return:

You must notify us within 14 days of delivery
Items must be unused, unopened, and in their original packaging
Items must be returned within 14 days of your return request being approved

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

Non-Returnable Items

The following items are non-returnable and non-refundable, unless they arrive faulty or damaged:

Personalised or custom-made gift boxes
Alcoholic products
Perishable goods, including chocolates and food items
Opened or used candles
Branded products (e.g. Jo Malone, Hotel Chocolat) that are not returned unopened and in original packaging
Corporate and bulk orders

Corporate & Bulk Orders

Corporate orders include (but are not limited to):

Bulk hamper purchases
Business or client gifting
Bespoke, branded, or customised orders

Corporate and bulk orders are produced to specific requirements and are therefore final sale.
Once confirmed or production has begun, these orders cannot be cancelled, returned, or refunded, except where goods are faulty or incorrect.

Any issues must be reported within 48 hours of delivery, with clear photographic evidence.

Alcohol Purchases

By placing an order containing alcohol, you confirm that you and the recipient are 18 years of age or over.
Alcohol purchases are final sale unless the item is faulty, damaged, or incorrect on delivery.

Damages & Issues

Please inspect your order upon receipt.
If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery, including:

Your order number
Clear photos of the item(s) and packaging

We will assess the issue and offer a replacement, partial refund, or full refund, where appropriate.

Refunds

Once your return is approved:

Refunds will be processed within 5–10 working days
Refunds are issued to the original payment method
Original shipping costs are non-refundable unless the item is faulty or incorrect