Frequently Asked Questions

Delivery

How much is delivery?
Delivery is free on every order to UK addresses.

How quickly will my hamper arrive?
Order by 12pm, Monday to Friday, and we'll dispatch the same day for next working day delivery with DHL. Orders placed after 12pm or at the weekend are dispatched the next working day. Full details are on our Delivery Information page.

What are the last order dates for Christmas?
Standard hampers and gift boxes: Thursday 17 December. Personalised gift boxes: Tuesday 15 December. We recommend ordering as early as you can in December.

Can I send a hamper straight to someone else?
Yes. Simply enter the recipient's address as the delivery address at checkout.

Will I get tracking?
Yes. You'll receive a tracking link by email as soon as your order is on its way.

Personalisation

Can I personalise my gift box?
Yes. Our personalised gift boxes are finished with elegant gold foil stamping, perfect for birthdays, anniversaries, corporate gifts and special occasions. Please check your wording carefully before ordering.

Does personalisation take longer?
Personalised orders take an extra 2 working days to create before dispatch.

Our hampers

What brands do you use?
Our hampers feature premium brands including Jo Malone London, Moët & Chandon, Veuve Clicquot, Hotel Chocolat and Cartwright & Butler.

Do your hampers contain alcohol?
Many of our hampers contain champagne or other alcohol. By placing an order you confirm that you and the recipient are 18 or over.

What about allergens?
All food items are sealed in the manufacturer's original packaging with full ingredient and allergen information. If you have a question about a specific hamper, please contact us before ordering.

Corporate gifts

Do you offer corporate hampers?
Yes, we create luxury hampers and gift boxes for businesses, clients and staff. Visit our Corporate Hampers page or email us to discuss your order.

Returns

Can I return my hamper?
Because our hampers contain food and drink and many are personalised, most items can't be returned unless they arrive damaged or faulty. This includes personalised gift boxes, alcohol, food and chocolates, and corporate orders. Full details are in our Returns & Refunds Policy.

What if my order arrives damaged?
We're so sorry if this happens. Please email us within 48 hours of delivery with your order number and photos of the damage, and we'll put it right with a replacement or refund.

Still have a question?

Email us at natalie@thehamperco.co.uk and we'll get back to you as soon as possible.